Policy: Shipping Policy

Updated: April 2026

Summary Table

Country	Tracked Shipping	Taxes
UK	£4.50 or free for dresses	included
EU	from £10	not included (expect approx. 130 EUR per mini dress)
US	from £12	10% tariffs included at checkout, no taxes on delivery
Other International	from £12	not included, no estimate available (to be paid by the customer)

Processing Time

Most items are made to order so need about 8 weeks to be made*. Check the banner at the top of our site for latest updates.
Your order can be made faster by purchasing the Express Order Fee (will usually be made within 2 week, but can be faster please get in touch).
To make the shipping time faster too, please upgrade to Next Day Delivery for UK orders and DHL express for international orders.
Ready to ship items will be shipped within 1-5 working days.

If you've purchased multiple items, your order will be sent based on the longest making time. For example, if you have purchased a custom dress and a pre-made item that is ready to ship, your order will be shipped once your custom item is made.

*That is if you provide the measurements at the moment of purchase. If you provide them at a later stage, your order might be late accordingly. Please note if you are, for example, 2 weeks late with your measurements that could mean your order will take an additional 2 weeks or even more to be made. That is to account for any other ongoing projects or booked holidays which might interrupt the work flow. The delay on my end will not always be equivalent to how many days you were late (it might be more) with providing your measurements or finalizing your design choice.

Shipping Time, Customs & Duties

Your shipping option will depend on the weight and size of the items you've ordered. All shipping options are tracked. Below you can find estimates of shipping costs.

UK: shipping from £4.50 or free (1-3 working days)
EU: shipping from £10. Estimated customs & duties charges for EU orders can be 120 to 140 EUR on average for a £300 mini dress, price could be higher depending on the value of your order. These are just estimated values best on my customers' feedback, you are advised to do your own research. Smaller value orders are not taxes as high. Countries included are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
US: shipping from £12 and prices already include 10% tariffs. No surprise fees on delivery. There is now also a limit of 800 USD or approximately 590 GBP total value per parcel, if your parcel exceeds that I will have to send multiple parcels. This means more shipping cost for you, if it applies to your order I will get in touch to warn you.
Other International: Starting from £12 and up to £60 for express shipping depending on how many items you have. Countries include NZ, Canada, Australia, Japan and a few more. You may be charges customs & duties on delivery.

Please mind these are estimated shipping times and delays could be possible in case of strikes, delays related to Covid-19 or for Europe as a result of Brexit. We are not responsible for shipping delays, including processing of your package for customs.

Delays, Parcel Insurance and Taxes

We are not responsible for any lost packages or damages as a result of shipping. Our shipping options have been carefully selected to include the maximum value cover possible provided by the shipping company. The insurance provided by our courier may not be equal to the total value of your order, however, we aim for the highest amount offered by our shipping provider. In most cases that may cover up to £250. We are not responsible for any lost packages, so get in touch if you wish to purchase additional insurance for your parcel. If any issues occur, please get in touch and we will try our best to help.

We are not responsible for any customs duties or taxes fees on international orders (if the package is shipped back because the customs payment was not paid we are not able to refund your order).

We are currently not able to cover any additional taxes, so any international orders that receive any additional charges it is to be paid by the customer unfortunately.

Items sent to the EU from the UK are subject to VAT regardless of value.

If your parcel has not yet arrived 30 days after you received a shipping email, please email contact@frilie.co.uk.